Returns & Exchanges

At Brand New Engines, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn and unwashed items. If your purchase isn't quite right, we are here to help you find the perfect fit or provide a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the original items with all tags attached into the shipping bag or box, ensuring the package is securely sealed.

3

Attach the Label

Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing